Terms and Conditions

Terms and Conditions for Repairs and Items Left for Valuation Purposes (“Terms”)

These Terms are between Martin and Company Limited, a company incorporated in England & Wales with company number 00124649 (“Martin & Co”) and the Customer who leaves items with Martin & Co for repair or valuation (“the Customer”). The act of leaving an item with Martin & Co for repair or valuation is deemed to constitute the Customer’s acceptance of these Terms.

  1. Estimates quoted are approximate and additional work required will be charged for.
  2. For any items sent externally from Martin & Co Limited for estimate a fixed charge of £25.00 applies, if on provision of the estimate the proposed repair is declined for any reason. This charge covers the secure transportation of the item and the cost incurred in the preparation of the estimate.
    1. Articles may be sent to an external agency and/or abroad for repair or estimate. This may be undertaken without further authority from the customer.
    2. All articles not collected after three months of notification of their availability will be sold.
    3. Dates quoted for return of articles are approximate only and Martin & Co Limited shall not be liable for any loss due to delay, howsoever caused.
    4. Differences may arise between the original specifications and/or finish of an article and in the aftermath of a repair – viz unavoidable marks may be rendered to the case of a watch in circumstances where pressure must be applied to open the watch. Any parts supplied during a repair are done so on an exchange basis – old/used parts are not returned.
    5. The description of any article is based on a visual inspection only. Terms such as but not limited to: ‘silver’, ‘gold’, ‘pearl’, ‘diamond’, ‘Rolex’ may be used in a descriptive manner only and do not necessarily indicate the actual quality of an item.
    6. No watch is guaranteed to be water resistant after examination or repair unless specifically stated to be so.
    7. We can only guarantee actual work carried out. In the event of any part-job repair, only said repair will carry a warranty.
    8. Watch overhauls and most part-jobs undertaken in store by Martin & Co Limited carry a limited 12 month warranty. However some repairs may have a shorter warranty (e.g. pearl restringing: 6 months). All warranties exclude accidental damage and damage due to misuse. All warranties are effective from the date of job completion.
    9. The ‘charge’ is based on an initial examination only and is subject to revision after further examination.
    10. Articles shall be inspected at the time of collection and unless the Customer notifies Martin & Co Limited of any defect which would be apparent from a reasonable inspection, articles shall be deemed to be free of such defects.
    11. No order for repair/valuation may be cancelled except with the agreement of Martin & Co Limited and on the terms that the Customer shall indemnify Martin & Co Limited in full against all loss (including loss of profits), costs (including the cost of all labour and materials used) and expenses incurred by Martin & Co Limited as a result of cancellation.
  3. Martin & Co shall be paid for either a valuation and/or repair of the Customer’s item(s) within 30 days of receipt of the invoice.
  4. If any provision of these Terms shall be prohibited by or adjudged by a court to be unlawful void or unenforceable such provisions shall to the extent required be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms and shall not in any way affect any other circumstances or the validity or enforcement of these Terms.
  5. These Terms contain the full and complete understanding and agreement between the parties and supersede all prior arrangements and understandings whether written or oral relating to the subject matter of this Agreement.
  6. These Terms do not create any right enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act 1999.
  7. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  8. The parties to these Terms irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter whether in contract or otherwise.